If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.I ordered a Gucci Men's diamond watch, received a text from a Paolo whom Ive never heard of prior, my sales rep is Amy, Paolo offered a different model watch with $150 off. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Upon leaving the store I did not like the looks of individuals loitering in front of the establishment.īought item ***** 5/27/22 it came on 6/8/22 i started inspecting the item thinking that it was going to be solid as the website advertised but it wasnt,item came with small imperfection on the back on the sides the lenght of the item wasnt right ,i tried to address this withing my ***************************************************************************************************************************** anything i was told i need it to call monday ,called monday no answer got back to me 2 days with a chat communication message i replied back with the issue didnt get an answer tried live chat left me on read tried again calling and the last person i talked to couldnt tell me much since most of the issues had to be discuss with customer service but they wouldnt picked up when i called only thing the sales person said was that since it was a photo pendant its was classified as a custom pendant it couldnt be returned but i didnt go to the custom page to get a custom pendant and last as of today 6/23/22 started noticing the gold on the back its making small dents and a diamonds on the pendant is a moissanite since i had the item check with 2 diamond testers so for the price i expected something thats is worth the value not half the value it hasnt even been a month of purchasedīBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The sales person, walked the sales manager away from customer. But I would have authentic ***** store credit. He corrected the sales person and said it was c*** and would be scrapped they would make a new change with original specs. Another manager came and promised me 10k- plus my store credit. I ask that you look at the video from September 13th closing time and beyond we were last in store. How, can you offer me **** for a chain I paid ******. Over the phone the sales person was trying to negotiate a un reasonable deal. The salesmen promised and provided a ****** appraisal. Acknowledging that the stones were not 3.5 as repeatedly stated. This displeasure was brought to sales man. The quality of the diamonds and the size of the diamonds was a major contention. ![]() ![]() **************** has repeatedly voiced his concern regarding this purchase. ![]() Mailed to Virginia **************** negotiated the specs and entire deal and chain was given to **************** upon receiving it from carrier. The deal was negotiated during the pandemic over the phone. The chain looked noticeably smaller than promised. The deal was for 70 grams, 17 carats, 3.5 mm, Sv1.
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